Terms of Service

1. Introduction

Welcome to FLIP! Since we want to protect your rights and those of any other user or third party who interacts with us, we created these Terms of Service ("Terms"). By accessing or using the FLIP app, website, services, software, and/or content made available by Quirklabs LLP, you agree to these Terms. Quirklabs LLP, having its registered office at Chandrama 87/3, Erandwane, Pune 411004 India (“Company” or “We” or “Us”), is the owner of the website domain at https://LetsFlip.in/ (referred as “Platform”)

The Company requests the User (as defined below) to carefully go through these terms & conditions (“Terms of Service” or “Agreement” or “TOS”) prior to accessing the Platform or availing Services (as defined below) using the Platform. If User continues to browse and use the Platform to avail Services, User irrevocably and unconditionally is agreeing to comply with, abide by and be bound by all these obligations as stipulated in this TOS, which together read with our privacy policy (“Privacy Policy”); and any other applicable policies referred to herein or made available on the Platform (collectively referred as “Terms and Conditions”). These Terms and Conditions supersede all previous oral, written terms and conditions (if any) communicated to User and shall act as a binding agreement between Company and the User.

IF YOU DO NOT AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS CAPTURED, PLEASE DO NOT USE THE PLATFORM OR SERVICES.

2. Definitions

“Company,“ “we,“ “us,“ or “our“ means Quirklabs LLP and any other companies that are its subsidiaries and affiliates.

“Service(s)“ means services provided through the Platform, as described in further detail under clause 3 below. The Services provided through the Platform may change from time to time, at the

sole discretion of the Company.

“User” or “You” shall mean any registered user of the Platform, or his/her representatives or affiliates who are registered on the Platform.

3. Updation of terms and conditions

Your use of the Platform is subject to the Terms and Conditions, which may be updated, amended, modified or revised by us from time to time with/without notice to you. To ensure that you are aware of any additions, revisions, amendments or modifications that we may have made, it is important for you to refer to the Terms and Conditions from time to time.

4. Service(s) provided to users

Company offers its Users with various training courses in relation to music, chess, academics, dance, yoga and various other art forms as further elaborated in the Platform (“Services”). The Services are offered both through live classes as well as pre-recorded sessions. The Services shall be provided by Company through the trainers who have been appointed by Company (“Instructor”).

5. Eligibility

By using Platform, you affirm that you are at least 18 years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, warranties set forth in the Terms and Conditions, and to abide by and comply with the terms stated therein. Registration of User in the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within

the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents, or persons with unsound mind etc. are not eligible to use the Platform.

6. User account registration

Users who are at least 18 years of age may create an account and purchase the Services. Any purchase of Services by anyone under 18 is expressly prohibited and by doing so you represent and warrant that you are 18 years or older. In order to use the Platform, you have to create an account (“Account”) and in order to avail Services, you need to subscribe to a course which is made available to the User in the Platform (“Course”). However, if in case Services need to be availed by any minor, parents/guardian of such minor shall create an Account on behalf of such minor and shall be severally responsible for the acts and omissions of such minor.

You can create an Account by using your email ID/phone number. Post entering your details (email ID/phone number) in the Platform, one-time verification shall be conducted by the Company. Post

verification Account shall be created.

7. Platform license

Subject to your compliance with the TOS, Company grants you a limited, non-exclusive, non-transferable license: (i) to view, download and print any content of Platform solely for your personal and non-commercial purposes; and (ii) to access, modify, edit and download any content, to which you are permitted access solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted herein.

You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform and Services, except as expressly permitted in the TOS. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Company or its licensors, except for the licenses and rights expressly granted in the TOS. The Platform and the intellectual property rights vested therein is owned by the Company.

8. Fees

Users shall be liable to pay fees for the Course which User desires to subscribe (“Fees”). Payment against fees can be made online through payment gateway / credit card / internet banking etc. or any mode of payment which is made available to the User in the Platform.

9. Cancellation and refund policy

The cancellation and refund of Fees to the User(s) shall be subject to the Cancellation and Refund Policy which has been made available as per the refund policy.

If you subscribed via the Apple App Store, you can delete the app anytime as per their terms and conditions.
If you subscribed via Google Play, you can delete the app anytime as per their terms and conditions.

Please note that subscriptions purchased via the Apple App Store are governed and controlled by the terms and conditions established by Apple, and likewise subscriptions purchased via Google Play Store are governed and controlled by the terms and conditions established by Google.

10. Use of your information and content and other content displayed on the platform

If You create, transmit, submit, display or otherwise make available any information while using the Services, you may provide only information that you own or have the right to use. We may only use the information you provide as permitted by our Privacy Policy and applicable law. Please closely review our Privacy Policy for more information regarding how we use and disclose your personal information. Our Privacy Policy is hereby incorporated into these Terms of Service by this reference.

We reserve the right to maintain, delete or destroy all information and materials posted or uploaded through the Services, pursuant to our internal record retention and/or destruction policies. We (may/may not) make use of third-party cloud services providers or use our own service infrastructure for hosting the servers and databases. While we make commercially reasonable efforts to ensure that the data stored on our servers is persistent and always available to the User, we will not be responsible in the event of failure of the third-party servers or any other factors outside our reasonable control that may cause the User’s data to be permanently deleted, irretrievable, or temporarily inaccessible.

You acknowledge and agree that while availing Services, the User shall have interactive sessions with Company’s instructors (“Sessions”) and Sessions shall be recorded and stored by Company. However, the recordings of Sessions shall be made available to User Instructors or any Company’s representatives. Company shall have the right to use such recordings of Session for internal purpose and for enhancing the quality of the Services.

You acknowledge and agree that we may preserve your information and may also disclose your related information if required to do so by law; or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these TOS; (c) respond to claims that any of your usage of the Platform violates the rights of third parties; (d) detect, prevent, or otherwise address fraud, security or technical issues; or (e) protect the rights, property, or personal safety of the Platform, its users, or the public.

11. Third party services

The Company shall provide Users to connect with third party service providers. The Company is not responsible for, and does not endorse, any third-party services mentioned on the Platform. It is hereby stated that Company shall in no way be responsible for any acts or omissions of third parties. Any transaction, dealings or communication otherwise that the User may have with such third parties are at the User’s own risk and we make no warranties, express or implied regarding the quality or suitability of the services or products of such third-party vendors.

12. Rules and conduct

As a condition of use, you promise not to use the Services for any purpose that is prohibited by the TOS; or other rules or policies implemented by us from time to time; or in violation of any applicable laws. The Services (including, without limitation) is provided only for your own personal and non-commercial use.

Additionally, you shall not share any information that: (i) may be harmful to minors or children below the age of 18 (eighteen) years; (ii) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation; and (iii) is invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; (iv) harms minors in any manner; (v) infringes any

patent, trademark, copyright or other proprietary rights; (vi) violates any laws for time being; and (vii) impersonate any person.

Furthermore, you shall not (directly or indirectly): (i) take any action that imposes or may impose an unreasonable or disproportionately large load on Company’s (or its third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Platform or any activities conducted on the Platform; (iii) bypass any measures we may use to prevent or restrict access to the Platform (or parts thereof); (iv) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Platform, except to the limited extent applicable laws specifically prohibit such restriction; (v) modify, translate, or otherwise create derivative works of any part of the Platform; or (vi) copy, rent, lease, distribute, or otherwise transfer any or all of the rights that you receive hereunder.

13. Alerts provided by the company

You understand and agree that any alerts provided to you through the Platform may be delayed or prevented by a variety of factors. We will do our best to provide alerts in a timely manner with accurate information. However, we neither guarantee the delivery nor the accuracy of the content of any alert. You also agree that we shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by you or any third party in reliance on an alert.

14. Contacting you

You agree that we may contact you through telephone, email, SMS, or any other means of communication for the purpose of:

I. Informing you about our services or products, which you are interested in;

II. Enquiring about your interest to subscribe or purchase any of our existing products or services for which you have expressed interest;

III. Obtaining feedback in relation to Platform or our Services;

IV. Obtaining feedback in relation to any other Users listed on the Platform; and

V. Resolving any complaints, information, or queries related to Services and Platform.

15. Profile ownership and editing rights

We ensure easy access to the Users by providing a tool to update your profile information. We reserve the right to moderate the changes or updates requested by you and we shall take an independent decision whether to publish or reject the requests submitted for the respective changes or updates in your profile. You hereby represent and warrant that you are fully entitled, under applicable law, to provide information as part of your profile or otherwise while using our Services, and that no such information breaches any third-party rights, including intellectual property rights and applicable data protection laws. Upon becoming aware of a breach of the foregoing representation, we may modify or delete parts of your profile information at our sole discretion with or without notice to you.

16. Rights and obligation relating to the usage of the platform

Users shall be prohibited from carrying out the any illegal acts in the Platform including but not limited to acts mentioned below:

I. violating or attempting to violate the integrity or security of the Platform;

II. transmitting any information on or through the Platform that is disruptive or competitive to the provision of our Services;

III. intentionally submitting on the Platform any incomplete, false or inaccurate information;

IV. making any unsolicited communications to other Users;

V. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Platform;

VI. circumventing or disabling any digital rights management, usage rules, or other security features of the Platform.

VII. Any unlawful activities in the Platform which are prohibited by laws of India.

The Company shall, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, be entitled to disable such information that is in contravention of this Clause. We shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.

In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by User, we shall have the right to immediately terminate your access or usage rights to the Platform and Services and to remove non-compliant information from the Platform.

We may disclose or transfer User-generated information to our affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. In accordance with the applicable laws, we shall transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by us, only if such transfer is necessary for the performance of the lawful contract between Company or any person on its behalf and the User or where the User has consented to data transfer.

17. Company and user materials

While rendering Services, Company directly or through its representatives, may provide Users with certain materials relevant to the Course, which may be in the form of audio, video, written and oral

content (“Company Materials”). Company Materials shall be the exclusive property of the Company. User hereby agrees and acknowledges that he/she shall ensure that the Company Materials are not shared with any third party, without Company’s written consent and any breach of such nature shall cause financial and irreparable injury to Company. Company hereby provides User with a non-exclusive, non-transferable, non-sublicensable, limited license to use the Company Materials solely for its personal purpose and not for any commercial use. While availing Services, User may submit various materials to Company in the form of audio/video/written (“User Materials”). User hereby provides Company with an exclusive, transferrable, perpetual and irrevocable license to use the User Materials for its use.

18. Support

The Company offers email-based and online support tools. You may access support resources or contact our support by emailing at support@quirklabs.in.In some regions or associated with certain

partners, we may direct you to obtain support from third party service providers. The Company does not make any promises regarding how quickly we will respond to your request for support, or that we will be able to fix any problems, which you may be having. Any suggestions by Company regarding use of the Services shall not be construed as a warranty.

19. Termination

We may terminate your usage of the Platform at any time for any reason, including breach of the Terms and Conditions. We have the right (but not the obligation) to refuse to grant access to Platform. Except for the rights and license granted in these terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise.

Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Platform under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages and other material kept on the Platform by such User. All provisions of the TOS, which by their nature should survive termination, shall survive termination, including, without limitation, warranty disclaimers, indemnity and limitations of liability.

20. Disclaimer

THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY CONTENT) IS PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF

PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. THE COMPANY and SERVICE PROVIDER (INCLUDING) ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, SPONSORS AND PARTNERS DO NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR

OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK.

YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU MAY BE REQUIRED TO CARRY OUT PHYSICAL ACTIVITIES AS PER THE DEMONSTRATIONS PROVIDED THROUGH THE COURSES, VIDEOS AND WORKSHOPS ON THE PLATFORM. WE HEREBY DISCLAIM ANY FORM OF LIABILITY ARISING OUT OF ANY INJURY OR DISABILITY OR ANY INCAPACITATION CAUSED TO YOU ON ACCOUNT OF CARRYING OUT SUCH PHYSICAL ACTIVITIES AND YOU EXPLICITLY AGREE THAT YOU SHALL NOT HAVE ANY RIGHTS TO MAKE ANY CLAIM AGAINST US FOR SUCH INJURY/LOSSES.

YOU AGREE AND UNDERSTAND THAT AS PART OF THE COURSES, VIDEOS, WORKSHOPS OR OTHER MATERIAL THAT MAY BE MADE AVAILABLE ON THE PLATFORM YOU MAY BE REQUIRED TO UNDERTAKE PHYSICAL ACTIVITIES AS DEMONSTRATED THROUGH THE COURSES, VIDEOS AND THE WORKSHOPS ON THE PLATFORM. WE SHALL NOT BE RESPONSIBLE AND WILL NOT ACCEPT ANY LIABILITY FOR ANY DISABILITIES, INJURIES OR INCAPACITATION OR ANY OTHER HARM CAUSED TO

YOU ON ACCOUNT OF YOUR PARTICIPATION IN THE COURSE AND ON ACCOUNT OF FOLLOWING THE INSTRUCTIONS PURSUANT TO THE VIDEOS OR WORKSHOPS ON THE PLATFORM. WE SHALL FURTHER NOT BE RESPONSIBLE FOR DEATH OF ANY PARTICIPANT WHICH MAY BE ATTRIBUTED EITHER DIRECTLY OR INDIRECTLY ON ACCOUNT OF YOUR PARTICIPATION IN THE COURSES AS OFFERED ON THE PLATFORM. WE WILL ALSO NOT BE LIABLE OR RESPONSIBLE FOR ANY LOSSES (WHETHER DIRECT OR INDIRECT OR CONSEQUENTIAL OR INCIDENTAL) OR ANY DAMAGES SUFFERED BY YOU ON ACCOUNT OF YOUR PARTICIPATION IN THE COURSES OFFERED ON THE PLATFORM.

21. Indemnification

You shall defend, indemnify, and hold harmless the Company, its affiliates/subsidiaries/joint venture partners and each of its, and its affiliates’/subsidiaries/joint venture partners’ employees,

contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to (i) your use or misuse

of, or access to, the Services and Platform; or (ii) your violation of the Terms and Conditions; or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the

exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in connection therewith.

22. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (INCLUDING ITS DIRECTORS, EMPLOYEES, AGENTS, SPONSORS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS OR RESELLERS,) BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES (I) FOR ANY LOST

PROFITS, DATA LOSS, LOSS OF GOODWILL OR OPPORTUNITY, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, (II) FOR YOUR RELIANCE ON THE SERVICES (III) FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE INR 1000/- (IV) FOR ANY MATTER BEYOND ITS OR THEIR REASONABLE CONTROL, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY OF THE AFOREMENTIONED DAMAGES.

23. Exemptions to liability of company

You further agree and confirm that Company shall not be responsible, in any manner whatsoever, for any delay/unavailability of Services or failure to meet its obligations under the Terms and Conditions, which may be caused, directly or indirectly, due to:

I. your failure to cooperate;

II. your unavailability and/or unresponsiveness;

III. your failure to provide accurate and complete information;

IV. your failure to provide or facilitate the submission of User Materials in timely manner;

V. any event beyond Company’s reasonable control.

24. Governing law

This Agreement shall be governed by and construed in accordance with the laws of India without regard to the conflict of law provisions thereof. All claims, differences and disputes arising under or in connection with or in relation thereto the Platform or Services, the Terms or any transactions entered into on or through the Platform or Services shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra, India and you hereby accede to and accept the jurisdiction of such courts.

25. Miscellaneous

I. The Terms and Conditions are the entire agreement and understanding between you and Company with respect to the Services and usage of Platform.

II. If any provision of the Terms and Conditions are found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms and Conditions will otherwise remain in full force and effect and enforceable.

III. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

IV. The Terms and Conditions are personal to you, and are not assignable or transferable by you except with Company’s prior written consent. Company may assign, transfer or delegate any of its rights and obligations hereunder without any consent.

V. No agency, partnership, joint venture, or employment relationship is created as a result of the Terms and Conditions and neither party has any authority of any kind to bind the other in any respect. All notices under the Terms and Conditions will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or two days after it is sent, if sent for next day delivery by recognized overnight delivery service.

26. Grievance redressal mechanism

Any discrepancies or grievances with regard to content and or comment or breach of the Terms and Conditions shall be taken up with the designated Grievance Officer as mentioned below via email signed with the electronic signature to:

Phone: +91 84840 72295

Email ID: support@quirklabs.in

27. Contact

If you have any questions regarding the Services or usage of the Platform, please contact Company at support@quirklabs.in. Please note that for the purpose of validation, you shall be required to provide information (including, but not limited to contact number or registered mobile number, etc.) for the purpose of validation and taking your service request.